Shipping Policy
Shipping Information
At Frankie May, we aim to process your orders as quickly as possible. Our typical processing time is between 1-3 business days.
All orders are fulfilled in Australia and shipped via Australia Post. Once your order has been dispatched, you'll receive a tracking number. For international shipments, your order will be transferred to your local postal service once it reaches your country.
Shipping Fees & Delivery Times
Australia:
- Free shipping on all orders over $50 AUD
- Flat rate of $8.95 AUD for orders $49.99 AUD and under
- Delivery time: approximately 3-5 business days
New Zealand:
- Free shipping on orders over $150 AUD
- Flat rate of $16.95 AUD for orders under $149.99 AUD
- Delivery time: approximately 4-7 business days (excluding customs and processing)
USA, Canada & UK:
- Shipping is calculated at checkout
- Free shipping on orders over $250 AUD
Rest of the World:
- Shipping is calculated at checkout
- Delivery time: approximately 6-27 business days (excluding customs)
Customs and Duties
International orders may be subject to duties and taxes, which are determined by the destination country. Frankie May does not have control over these charges, and we are unable to predict or advise on what duties may be applied.
For any queries regarding customs duties, please contact your local customs office.
For more accurate shipping times to your country, please refer to the Australia Post website.